HTC Android Driver: HTC Hero Download

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Synchronization

Why can't I synchronize my phone and PC using HTC Sync? 

Before syncing for the first time, please ensure that USB Debugging is turned on in MENU > Settings > Applications > Development > USB Debugging. If still not able to synchronize please download the latest driver and HTC Sync software from the Support section at www.htc.com. Your Antivirus or Firewall application must also be set to allow HTC Sync access. If previously able to synchronize you can uninstall any recently installed applications and uninstall and reinstall HTC Sync. If still not able to connect please contact us using the Support section at www.htc.com. Was this helpful? Yes | No

I want to sync my device with my MAC, am I able to use HTC Sync to do this?

HTC Sync is not compatible with Macintosh computers. While you will be unable to use HTC Sync to synchronize your PIM information, you can transfer files such as music, movies, photos, etc. to your HTC Hero by mounting the Hero as a disk drive. Was this helpful? Yes | No

How do I synchronize my phone with my PC?

 What software do I need to synchronize my phone with my PC?

HTC Sync allows synchronization between a Phone and PC. The USB debugging check box in HOME > MENU > Settings > Applications > Development needs to be selected for the phone to be able to synchronize with the PC using HTC Sync. You can find the latest version of HTC Sync and drivers from Support section of our website. Was this helpful? Yes | No

How do I copy files, music and video between my phone and PC?

To transfer files from your computer to your phone’s storage card, you need to set the phone’s storage card as a USB drive. Connect the phone to the computer using the USB cable, and open the notifications panel. Tap USB connected and then tap Mount, the phone will appear as an external USB drive in your computer. Was this helpful? Yes | No

You can find the latest version of HTC Sync and drivers from Support section of our website. On your computer, run HTC Sync. Connect the phone to the computer using the provided USB cable. On the phone, drag the notifications bar down and tap on HTC Sync. The first time you synchronize the phone, the Synchronization Settings Wizard starts automatically to help you set up HTC Sync. Select the PC application you want to synchronize with and then select the categories you want to synchronize. Select when to synchronize data and then check the settings that you have chosen. Was this helpful? Yes | No

Every time I connect my phone to a PC running windows XP the Found New Hardware Wizard launches and it says it Cannot Install This Hardware?

To mount your phone as a USB drive, after connecting to your PC, open the Notifications Panel (by touching and then dragging the status bar down) on your device, then in the Notifications Panel, touch USB connected and then touch Mount. Was this helpful? Yes | No

Why should I use my Google account with my phone?

Using a Google account on your phone will provide synchronization between Google services such as Gmail, contacts, and calendar events. Was this helpful? Yes | No

Will I lose all my calendar events, contacts and email if I have to perform a factory reset?

From the Home screen press Menu > Settings > Data synchronization to see which Google services are available. Enable the services you would like to sync. You may also enable Auto-sync to automatically sync data or press Menu > Sync now to perform an immediate synchronization. Was this helpful? Yes | No

Why does synchronization sometimes fail?